KEPO SUPPORT
Your one‑stop resource hub for documentation, order assistance and after‑sales guidance.
Get access to product catalog resources, technical references, order‑process guidance and after‑sales support for your office‑chair and sofa wholesale & commercial‑project orders.If you cannot find the resources you need here, reach our sales team for direct assistance.
SUPPORT RESOURCE CENTER
Product Documents & Catalog
Browse our latest official product catalog for ergonomic mesh chairs, leather executive chairs and custom office sofas. View product specifications and available options for your sourcing project.
Frequently Asked Questions
Find answers for common sourcing questions, including project drawing requests, MOQ, samples, OEM customization, lead‑time, warranty and shipping topics.
Custom & Sample Service Guidance
Understand workflows for sample requests, fabric‑color adjustment, private‑logo OEM, ODM development for office‑chairs and sofa projects.
Showroom Visit Preparation
Check guidance for booking your Foshan factory showroom visit, what product lines you can inspect and pre‑visit preparation tips.
When your order is in production or after goods arrive at destination, we provide the following support：
‑ Periodic order‑production progress updates upon request
‑ Pre‑shipment inspection guidance for bulk and project orders
‑ After‑sales problem submission instructions: submit order‑number, photos & video evidence for quality‑case review
‑ Spare‑parts quotation support for commercial‑project maintenance needs
‑ Warranty term clarification for office‑chair mechanisms, sofa frame and structural components
Note：Warranty excludes normal wear‑and‑tear for upholstery, mesh fabric and rolling casters. For urgent support, please contact sales via WhatsApp.
Still Require Personalized Assistance?
If none of above resources resolve your questions, submit your inquiry to our sales team. Please provide your project background, target products and order reference number (if applicable) for faster feedback.
