Find quick answers to common questions
for global office‑furniture buyers.
Browse our frequently asked questions covering samples, customization, order terms,shipping and after‑sales support. If you cannot find your answer here, feel free to reachout to our sales team.
Frequently Asked Questions
General Sourcing & Project‑Order Questions
Our factory and showroom are in Longjiang Town, Shunde District, Foshan. Please book your visit in advance with our sales team.
We can supply CAD dimension drawings for selected furniture items upon request. 3D renderings can also be arranged for large‑scale projects.
Kepo’s team can give you furniture layout reference advice based on your floor‑plan data. Final interior design work should be completed by your local designer.
We support mixed‑load FCL orders combining multiple furniture categories in one shipping container.
Rush production can be discussed depending on our current production schedule and order scope. Please inform our sales team of your target delivery date at an early stage.
Our primary payment method is T/T bank transfer. Alternative payment terms can be negotiated for large long‑term project clients.
Most shipments depart from Guangzhou or Shenzhen port. We can work with your appointed freight forwarder.
We provide FOB‑based quotation. Door‑to‑door logistics can be organized via our recommended freight partner for your reference.
Yes, third‑party pre‑shipment inspection is welcomed. Please notify us ahead of your inspection schedule.
We can supply SGS, BIFMA and ISO‑related test‑reports for our furniture items. Certification copies are available on request.
Our sales team sends periodic production progress updates, including workshop photos when requested.
Please send us product model numbers, desired quantities, custom‑modification requirements and your destination country for precise pricing.
We provide structural‑part warranty for bulk orders. Detailed warranty coverage differs between chairs and sofas, check product‑specific terms.
Send clear photos, videos and your order reference number to our sales contact. We will review your case and provide targeted solutions.
Spare‑part supply can be arranged and quoted separately according to your project‑maintenance needs.
Neutral‑carton packing is available. Custom‑printed outer packaging requires higher MOQ.
We occasionally join global furniture exhibitions. Contact our team for our latest trade‑show schedule.
You can request our latest digital product catalog via our sales channel or download resource page on our website.
Office Chairs: Mesh Chairs, Leather Executive Chairs & Lounge Chairs
Samples are available for every office‑chair model. Sample cost and shipping freight will be quoted separately.
Standard chair‑sample lead‑time takes 7‑15 working days after all specifications are confirmed.
MOQ for non‑custom standard mesh chairs is flexible. Contact our sales team for exact quantity requirements.
Logo‑printing or embossing customization has a separate minimum‑order requirement. Reach sales for detailed MOQ information.
Multiple mesh grades, fabric colors and leather options can be selected from our material library.
Most of our office‑chair models support adjustable armrest, wheel and lumbar‑mechanism modifications.
We accept OEM manufacturing based on your confirmed technical drawings, samples and specifications.
In house ODM prototype development service is available. New‑product development requires higher MOQ and extra‑development fees.
The tilt‑recliner chair‑mechanism is covered under our core‑component warranty. Specific warranty duration varies by model.
We offer heavy‑load reinforced office‑chair models built for high‑frequency commercial use.
Both PU leather and top‑grain genuine‑leather choices are offered for executive office‑chair lines.
Our indoor lounge‑chair series can be adjusted for commercial‑lobby furnishing projects.
Gas‑lift components for ergonomic chairs pass BIFMA safety tests. Test‑reports can be shared upon request.
Mixed‑color selection for chair orders is allowed, subject to minimum quantity per color variant.
Armrest upgrades are available on most ergonomic‑chair models as a custom option.
Five star bases and rolling casters are load‑tested for long‑term commercial‑space usage.
Anti static office chair solutions can be developed through our custom order channel.
You may arrange sample delivery to your appointed test‑lab for independent quality verification.
Cross‑model fabric‑color matching between office chairs and lounge chairs is supported.
Normal wear and tear of upholstery fabric, mesh and casters is not covered under standard warranty terms.
Office Sofas, Public‑Area Sofas & Privacy Sofas
Sofa sample‑service is available. Sofa samples require longer manufacturing time than office‑chair samples.
Sofa‑sample lead‑time ranges from 15‑25 working days once upholstery and frame specifications are confirmed.
MOQ differs for single‑seat, 2‑seater and multi‑seat public sofas. Contact sales to receive exact requirements.
Logo branding can be applied on sofa cushions, side panels or sofa bases, subject to custom‑order MOQ.
You are free to select fabric grades, leather finishes and adjust foam hardness for sofa seating cushions and backrests.
Powder‑coated metal leg colors, wooden frame finishes and sofa base styles can be modified for custom sofa projects.
We manufacture OEM office‑sofa and public‑lounge‑sofa products following your drawings and sample references.
Custom ODM development for acoustic privacy‑sofa booths is available. New‑product development fees and higher‑MOQ terms apply.
Hardwood and metal sofa frames are covered under our long‑term structural warranty. Upholstery wear is not included.
Sound absorption acoustic panels can be installed on privacy‑sofa units for quiet co‑working zones.
Heavy reinforced commercial‑grade public sofas are specially produced for high usage lobbies and reception areas.
Cross product fabric‑color matching between sofas and chairs can be arranged.
Many of our public‑lounge sofa units are modular‑designed so buyers can rearrange seating layouts on‑site.
Electric charging modules can be pre‑installed inside privacy sofa booths as a custom upgrade.
Fire retardant foam and fire tested upholstery fabrics can be selected to meet local public‑building safety regulations.
L‑shape executive sofas and custom size corner sofa units can be manufactured for corporate office lobby projects.
Our heavy duty public sofa series is engineered for high traffic commercial waiting space environments.
Mixed sofa orders combining privacy booth seats and open public lounge sofas are accepted.
Stain proof and water repellent performance fabrics are optional upgrades for commercial sofa projects.
Every sofa undergoes frame stability testing, foam cushion inspection, upholstery finishing check and final visual review before leaving our factory.
